Frequently Asked Questions (FAQs)

Q: What is the cost per square metre or per kitchen?
A: We don't give a price per square metre, we provide a total price for the project.
Q: Do you sell stone slabs?
A: No, we are stone masons we supply, manufacture and install. We provide a total solution.
Q: What is the difference between Marble, Granite and CaesarStone?
A: Marble and Granite are natural stones whilst CaesarStone is one type of a number of man made or engineered stones available in the market.
Q: What is the difference between CaesarStone/Essastone/Quantum Quartz?
A: Basically, they are all engineered/reconstituted (man-made) stones brands.
Q: What is a "Waterfall End"?
A: This is also known as an End Panel. It is the piece of stone that runs vertically from the top of the benchtop to the floor at the end of the cabinetry.

Q: What information do you need from me, to supply me a quote?
A : In order for us to give you a price we would need to be provided with a plan or hand drawing of the design you are after, the stone type and colour, the number of cut outs and the edgework required.
Q: Where can I view a complete kitchen in a specific product or colour?
A: If you contact us we can provide you with an address of a current display home that may be available for viewing.
Q: What is the difference between a "Mitre" or "Butt" join?
A: A Butt Join is created where two 20mm pieces of stone are placed together at a 90 degree angle Vs a Mitre Join where the two 20mm pieces of stone are cut at an angle of 45 degrees at the join and then placed together. Both these methods give you a 90 degree finish. Another key difference between the two joins is that the Butt Join is a faster and more cost effective method of production.

Q: Will stone stain or mark?
A: Stone may stain or mark if it is mistreated and exposed to excessive red wine, fats etc. which are not cleaned well and/or in a timely manner.
Q: Will stone chip?
A: Stone is a strong and durable product but it can chip and scratch if mistreated.
Q: Can I put hot pots off the stove on the stone?
A: This is not recommended, but does occur. This can cause the stone to crack.
Q: How can I protect stone?
A: In the case of engineered stone by following the manufacturers care & maintenance guidelines. For natural stone please refer to our Do and Don't Section for detailed information.
Q: How do I clean stone?
A: You can clean stone using warm water or (if necessary) using only neutral detergents (always do a small sample area as a test). You can also clean stone with Methylated Spirits (such as acetone). For natural stone please refer to our Do and Don't Section for detailed information.

For engineered stone each supplier has a stone foam cleanser that they recommend for their product. This can be purchased from PazStone.
Q: Can you sit or stand on the benchtop?
A: No this is not recommended, benchtops should not be stood on or sat on. Natural and engineered stones are strong in compression but weak in tension and so undue bending stresses are to be avoided otherwise cracking may occur.

Q: Can stone be placed directly over a laminate benchtop, if you are renovating?
A: Yes. This is a very cost effective way of giving your kitchen a fast make over.
Q: Can stone be sealed?
A: Natural stone can be sealed, as for engineered stone this is not advisable and in some instances can void the warranty. If sealing is required then please contact us for more information.
Q: What is the warranty on stone products?
A: We provide a 12 month warranty on our workmanship. For engineered stone products most manufacturers provide a 10 year limited warranty. As for natural stone there is no warranty as it is a natural product.
Q: Can I use Marble in the Kitchen?
A: Yes. It looks great but in high traffic areas it can be high maintenance. Marble is a softer, more porous and brittle stone than granite.
Q: Can chips & scratches be repaired?
A: Yes. The outcome of the repair is dependant upon a number of key factors:
• Type of material
• Colour of material
• Location of the damage
• Severity of the damage